Qualineo is seeking an on-site Apprenticeship Customer Support Specialist to ensure a premium customer experience for our SaaS platform used by health and social care organizations. Based in Lille, France, you will join the Customer Care & Quality team to provide first-line technical assistance, understand client use cases, and manage and respond to support conversations while logging customer feedback to help improve the product. You will identify recurring questions, create and update customer resources (FAQs, articles, videos, training materials), and collaborate with Customer Success Managers to escalate issues when needed. You will monitor support KPIs (CSAT, response time) and contribute to projects aimed at improving the support experience and scalability. Ideal candidates have at least BAC+2, experience in SaaS customer relations, proficiency with CRMs and tools like Intercom and Notion, excellent written and verbal communication, patience, and a knack for teaching. Knowledge of the healthcare sector is a plus, as is a network in those fields, and a passion for tech.

Qualineo is seeking an on-site Apprenticeship Customer Support Specialist to ensure a premium customer experience for our SaaS platform used by health and social care organizations. Based in Lille, France, you will join the Customer Care & Quality team to provide first-line technical assistance, understand client use cases, and manage and respond to support conversations while logging customer feedback to help improve the product. You will identify recurring questions, create and update customer resources (FAQs, articles, videos, training materials), and collaborate with Customer Success Managers to escalate issues when needed. You will monitor support KPIs (CSAT, response time) and contribute to projects aimed at improving the support experience and scalability. Ideal candidates have at least BAC+2, experience in SaaS customer relations, proficiency with CRMs and tools like Intercom and Notion, excellent written and verbal communication, patience, and a knack for teaching. Knowledge of the healthcare sector is a plus, as is a network in those fields, and a passion for tech.