VXForward is seeking a Salesforce Business Analyst for a remote role supporting IRS programs, requiring an active IRS MBI or Public Trust clearance. Responsibilities include facilitating workshops with IRS stakeholders to identify processes suitable for automation using Agentforce; documenting detailed user stories, acceptance criteria, and agent prompts; mapping current and to-be processes; defining AI testing strategies and participating in User Acceptance Testing to ensure AI agents do not hallucinate and adhere to security constraints; and developing training materials to help IRS personnel transition to working with autonomous digital assistants. Requirements: active IRS MBI or Public Trust clearance; 4+ years as a Salesforce Business Analyst with at least 1 year focused on AI-driven solutions or automated workflows; practical experience defining Topics and Actions within the Agentforce framework; Salesforce Certified Business Analyst; Salesforce Certified Agentforce Specialist; strong understanding of Salesforce Data Cloud; expertise in Salesforce Flow; proficiency in Jira, Confluence, and Lucidchart for requirement tracking and visualization; ability to clearly explain complex AI concepts to non-technical federal leadership. VXForward is an Equal Opportunity Employer. This is a remote position.

VXForward is seeking a Salesforce Business Analyst for a remote role supporting IRS programs, requiring an active IRS MBI or Public Trust clearance. Responsibilities include facilitating workshops with IRS stakeholders to identify processes suitable for automation using Agentforce; documenting detailed user stories, acceptance criteria, and agent prompts; mapping current and to-be processes; defining AI testing strategies and participating in User Acceptance Testing to ensure AI agents do not hallucinate and adhere to security constraints; and developing training materials to help IRS personnel transition to working with autonomous digital assistants. Requirements: active IRS MBI or Public Trust clearance; 4+ years as a Salesforce Business Analyst with at least 1 year focused on AI-driven solutions or automated workflows; practical experience defining Topics and Actions within the Agentforce framework; Salesforce Certified Business Analyst; Salesforce Certified Agentforce Specialist; strong understanding of Salesforce Data Cloud; expertise in Salesforce Flow; proficiency in Jira, Confluence, and Lucidchart for requirement tracking and visualization; ability to clearly explain complex AI concepts to non-technical federal leadership. VXForward is an Equal Opportunity Employer. This is a remote position.