Customer Success Manager

Apryse

RemotePosted July 28, 2026

About the role

Role: Customer Success Manager. The Customer Success Manager builds and maintains customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor role with potential career progression toward a Manager or Team Lead within two to three years.

Location/Time Zone: This role is remote-first in the United States. The candidate must be based in the Eastern Time Zone or be willing to work during standard EST hours.

Customer Success Manager

Apryse

RemotePosted July 28, 2026

About the role

Role: Customer Success Manager. The Customer Success Manager builds and maintains customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor role with potential career progression toward a Manager or Team Lead within two to three years.

Location/Time Zone: This role is remote-first in the United States. The candidate must be based in the Eastern Time Zone or be willing to work during standard EST hours.

Responsibilities

Manage a portfolio of customers and ensure a consistent, high-quality experience
Build strong relationships and act as a trusted point of contact
Identify risks early and take proactive steps to address them
Partner cross-functionally and collaborate effectively to drive outcomes
Navigate customer conversations, balancing company priorities with customer needs
Maintain accurate data, reporting, and internal documentation
Take ownership of internal tools and workflows tied to customer management
Contribute to process improvements and team efficiency

Requirements

Minimum 1-2 years of experience, bonus for Customer Success/Account Management experience
Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.)
Proven work experience as a Customer Success Manager or similar role preferred
Strong communication skills (clear, concise, and professional)
Proven ability to collaborate across teams and build alignment
Strong negotiation and influencing skills with customers and internal stakeholders
Problem-solving mindset with the abi

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