Senior Customer Success Manager on the EMEA team for Moveworks (now part of ServiceNow). This remote UK role covers Greater London. You will own and grow a portfolio of strategic customers from go-live through long-term value realization, serve as a trusted advisor to executive sponsors, and drive adoption, engagement, and expansion of the Moveworks AI Assistant within ServiceNow workflows. You will build the regional success motion from the ground up by creating playbooks, frameworks, and repeatable processes, and translate customer needs into actionable solutions. You will identify, quantify, and track success metrics related to efficiency, cost savings, and employee experience, proactively manage risk and change across diverse regional contexts, and support renewals and expansions. Travel across the region (approximately 10–25%) may be required. Qualifications: 5+ years in Customer Success, Account Management, Implementation, or Consulting within a SaaS environment; proven track record of building CS motions or playbooks; comfort with ambiguity; hands-on fluency with AI-powered tools and insights; ability to explain technical solutions in business terms; demonstrated experience building executive relationships; familiarity with workflow platforms, ITSM, HR systems; willingness to travel.

Senior Customer Success Manager on the EMEA team for Moveworks (now part of ServiceNow). This remote UK role covers Greater London. You will own and grow a portfolio of strategic customers from go-live through long-term value realization, serve as a trusted advisor to executive sponsors, and drive adoption, engagement, and expansion of the Moveworks AI Assistant within ServiceNow workflows. You will build the regional success motion from the ground up by creating playbooks, frameworks, and repeatable processes, and translate customer needs into actionable solutions. You will identify, quantify, and track success metrics related to efficiency, cost savings, and employee experience, proactively manage risk and change across diverse regional contexts, and support renewals and expansions. Travel across the region (approximately 10–25%) may be required. Qualifications: 5+ years in Customer Success, Account Management, Implementation, or Consulting within a SaaS environment; proven track record of building CS motions or playbooks; comfort with ambiguity; hands-on fluency with AI-powered tools and insights; ability to explain technical solutions in business terms; demonstrated experience building executive relationships; familiarity with workflow platforms, ITSM, HR systems; willingness to travel.