Freshworks is seeking an experienced Manager of Customer Success to lead and scale our Paris, France team. Based in Paris, this hybrid role focuses on ensuring Enterprise and Mid-Market customers achieve measurable value and long-term success with Freshworks. Reporting to the Director, Customer Success EMEA, you will define regional strategy, lead a high-performing team of 6–8 CSMs, and drive alignment across Sales, Product, Support, and Marketing to deliver world-class outcomes.
What You’ll Do: - Lead and mentor a team of 6–8 CSMs. - Drive retention, expansion, and advocacy across Enterprise and Mid-Market segments. - Build scalable, data-driven frameworks for success plans, health monitoring, and playbooks. - Partner cross-functionally with Sales, Product, Support, and Marketing on expansion strategy and customer engagement. - Act as an executive sponsor for strategic accounts, fostering strong, outcome-driven relationships. - Represent the Voice of the Customer, influencing global Customer Success strategy and best practices.
Freshworks is seeking an experienced Manager of Customer Success to lead and scale our Paris, France team. Based in Paris, this hybrid role focuses on ensuring Enterprise and Mid-Market customers achieve measurable value and long-term success with Freshworks. Reporting to the Director, Customer Success EMEA, you will define regional strategy, lead a high-performing team of 6–8 CSMs, and drive alignment across Sales, Product, Support, and Marketing to deliver world-class outcomes.
What You’ll Do: - Lead and mentor a team of 6–8 CSMs. - Drive retention, expansion, and advocacy across Enterprise and Mid-Market segments. - Build scalable, data-driven frameworks for success plans, health monitoring, and playbooks. - Partner cross-functionally with Sales, Product, Support, and Marketing on expansion strategy and customer engagement. - Act as an executive sponsor for strategic accounts, fostering strong, outcome-driven relationships. - Represent the Voice of the Customer, influencing global Customer Success strategy and best practices.
What Success Looks Like: You’ll lead a motivated, high-performing team that delivers predictable results — driving retention, growth, and customer health. Your impact extends beyond your team, shaping how Freshworks scales Customer Success across Europe through collaboration, operational excellence, and data-driven leadership.
What You’ll Bring: - 8+ years in Customer Success, Account Management, or Consulting within SaaS. - 3+ years leading and scaling customer-facing teams, ideally across multiple European markets. - Proven track record of driv
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What Success Looks Like: You’ll lead a motivated, high-performing team that delivers predictable results — driving retention, growth, and customer health. Your impact extends beyond your team, shaping how Freshworks scales Customer Success across Europe through collaboration, operational excellence, and data-driven leadership.
What You’ll Bring: - 8+ years in Customer Success, Account Management, or Consulting within SaaS. - 3+ years leading and scaling customer-facing teams, ideally across multiple European markets. - Proven track record of driv
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Based on: Manager, Customer Success
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