Rooms Controller position at Gaylord Hotels in Grapevine, Texas, United States. This on-site role is responsible for assigning rooms according to guest requests and preferences, pre-registering designated guests, preparing key packets, and coordinating check-in and pre-registration for arriving groups. You will review and accommodate requests for room changes or check-out adjustments, communicate status to the appropriate staff, and confirm reservations and cancellations. Daily tasks include reviewing out-of-order rooms, ensuring rates align with market codes and documenting any exceptions, verifying and adjusting guest billing, and processing guest paperwork. You will set up and manage check-ins/check-outs, activate room keys, secure payments, identify over-commitments, perform duplicate reservation checks, block rooms, and run daily reports. Follow up with guests to ensure their requests and issues are resolved to their satisfaction. Additional duties include maintaining confidentiality, upholding company policies, welcoming guests, anticipating service needs, assisting guests with disabilities, and communicating clearly and professionally. Coordinate with other departments, serve as a departmental role model, and foster positive working relationships while complying with quality assurance standards. Physical duties may include standing, sitting, or walking for extended periods, and moving/lifting objects up to 10 pounds. Qualifications: High school diploma or GED, less than 1 year of related experience, no supervisory experience, and no licenses or certifications require

Rooms Controller position at Gaylord Hotels in Grapevine, Texas, United States. This on-site role is responsible for assigning rooms according to guest requests and preferences, pre-registering designated guests, preparing key packets, and coordinating check-in and pre-registration for arriving groups. You will review and accommodate requests for room changes or check-out adjustments, communicate status to the appropriate staff, and confirm reservations and cancellations. Daily tasks include reviewing out-of-order rooms, ensuring rates align with market codes and documenting any exceptions, verifying and adjusting guest billing, and processing guest paperwork. You will set up and manage check-ins/check-outs, activate room keys, secure payments, identify over-commitments, perform duplicate reservation checks, block rooms, and run daily reports. Follow up with guests to ensure their requests and issues are resolved to their satisfaction. Additional duties include maintaining confidentiality, upholding company policies, welcoming guests, anticipating service needs, assisting guests with disabilities, and communicating clearly and professionally. Coordinate with other departments, serve as a departmental role model, and foster positive working relationships while complying with quality assurance standards. Physical duties may include standing, sitting, or walking for extended periods, and moving/lifting objects up to 10 pounds. Qualifications: High school diploma or GED, less than 1 year of related experience, no supervisory experience, and no licenses or certifications require