Technical Support Expert – Diagnostics

Discover a career with meaningful impact. As Technical Support Expert at Hologic, you will provide expert troubleshooting and root-cause analysis to support our EMEA field service teams and our in-house Solution Centre Specialists, while enhancing remote support capabilities.

What to expect: - Take ownership of complex issues escalated by EMEA service teams - Conduct root cause analysis and provide support for complex technical, application, and connectivity-related queries - Drive initiatives to improve remote support capabilities - Enhance team proficiency in Hologic products - Gather and utilize feedback to advance service and product quality - Deliver technical training to service teams across EMEA - Collaborate with headquarters and partners to integrate regional insights

Technical Support Expert – Diagnostics

Discover a career with meaningful impact. As Technical Support Expert at Hologic, you will provide expert troubleshooting and root-cause analysis to support our EMEA field service teams and our in-house Solution Centre Specialists, while enhancing remote support capabilities.

What to expect: - Take ownership of complex issues escalated by EMEA service teams - Conduct root cause analysis and provide support for complex technical, application, and connectivity-related queries - Drive initiatives to improve remote support capabilities - Enhance team proficiency in Hologic products - Gather and utilize feedback to advance service and product quality - Deliver technical training to service teams across EMEA - Collaborate with headquarters and partners to integrate regional insights