Lead Technical Program Manager (Remote - United States) within DocuSign's Global Customer Support & Digital Experience organization. This individual contributor role owns end-to-end program management for a defined portfolio of high-impact initiatives, translating department priorities into structured plans, integrated schedules, and measurable outcomes. You will partner with cross-functional teams—Support, Product, Engineering, IT, Finance, and Operations—to scope, sequence, and execute programs with clear ownership, dependencies, and success metrics; maintain an integrated program view for ongoing visibility into scope, risks, and business outcomes; drive cross-functional execution while aligning workstreams to defined scope and timelines; design reusable program frameworks and playbooks; lead retrospectives and operating cadences; build program health dashboards and leadership-ready narratives; mentor less experienced program managers; and contribute to monthly/quarterly business reviews. The role emphasizes applying lean and continuous improvement, emerging AI trends to enhance strategy and operations, and identifying opportunities to reduce repetitive manual work and boost self-service. Requirements include roughly 12+ years in technical program management or related fields, a bachelor's in CS/Engineering/IS, experience with SaaS platforms, APIs, data integrations, and tools such as Jira, Confluence, Asana, Smartsheet, or ServiceNow PPM; strong ability to synthesize program details into leadership narratives; and preferred experience with agile methods, AI/ML tools, Sa

Lead Technical Program Manager (Remote - United States) within DocuSign's Global Customer Support & Digital Experience organization. This individual contributor role owns end-to-end program management for a defined portfolio of high-impact initiatives, translating department priorities into structured plans, integrated schedules, and measurable outcomes. You will partner with cross-functional teams—Support, Product, Engineering, IT, Finance, and Operations—to scope, sequence, and execute programs with clear ownership, dependencies, and success metrics; maintain an integrated program view for ongoing visibility into scope, risks, and business outcomes; drive cross-functional execution while aligning workstreams to defined scope and timelines; design reusable program frameworks and playbooks; lead retrospectives and operating cadences; build program health dashboards and leadership-ready narratives; mentor less experienced program managers; and contribute to monthly/quarterly business reviews. The role emphasizes applying lean and continuous improvement, emerging AI trends to enhance strategy and operations, and identifying opportunities to reduce repetitive manual work and boost self-service. Requirements include roughly 12+ years in technical program management or related fields, a bachelor's in CS/Engineering/IS, experience with SaaS platforms, APIs, data integrations, and tools such as Jira, Confluence, Asana, Smartsheet, or ServiceNow PPM; strong ability to synthesize program details into leadership narratives; and preferred experience with agile methods, AI/ML tools, Sa