Senior Technical Support Engineer – Microsoft Dynamics 365 Business Central. Location: United States, hybrid work arrangement. We are looking for a technically adept professional to own, troubleshoot, and resolve highly complex customer technical issues across Business Central. This role leads case resolution strategies for high‑impact or critical issues, conducts investigations with AI‑powered insights and diagnostics, mentors teammates, and partners with engineering to deliver timely, high‑quality resolutions. You will establish AI‑safe workflows, protect data and privacy, and drive continuous improvement through product feedback and cross‑team collaboration. You will contribute to readiness and knowledge management by developing advanced knowledge content and delivering training sessions. Security and compliance are integral, with ongoing security reviews and adherence to privacy requirements. You will prepare custom reports and dashboards using Power BI and other tools as needed, and support integration with third‑party systems. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field and 5+ years of technical support or consulting experience (or equivalent). Ability to meet Microsoft, customer and/or government security screening requirements is required, including the Microsoft Cloud Background Check and citizenship verification where applicable. Preferred: hands‑on experience with Dynamics 365 Business Central modules (financial management, supply chain, project management, sales and service), installation and configuration, A

Senior Technical Support Engineer – Microsoft Dynamics 365 Business Central. Location: United States, hybrid work arrangement. We are looking for a technically adept professional to own, troubleshoot, and resolve highly complex customer technical issues across Business Central. This role leads case resolution strategies for high‑impact or critical issues, conducts investigations with AI‑powered insights and diagnostics, mentors teammates, and partners with engineering to deliver timely, high‑quality resolutions. You will establish AI‑safe workflows, protect data and privacy, and drive continuous improvement through product feedback and cross‑team collaboration. You will contribute to readiness and knowledge management by developing advanced knowledge content and delivering training sessions. Security and compliance are integral, with ongoing security reviews and adherence to privacy requirements. You will prepare custom reports and dashboards using Power BI and other tools as needed, and support integration with third‑party systems. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field and 5+ years of technical support or consulting experience (or equivalent). Ability to meet Microsoft, customer and/or government security screening requirements is required, including the Microsoft Cloud Background Check and citizenship verification where applicable. Preferred: hands‑on experience with Dynamics 365 Business Central modules (financial management, supply chain, project management, sales and service), installation and configuration, A