Role and responsibilities As a Customer Success Manager in the Public team, you will be a strategic partner for our public-sector customers, guiding them from onboarding to long-term adoption. Your goal is to deeply embed Conceptboard into daily workflows, sustainably increase Monthly Active Usage, and secure measurable ROI. You will work closely with Account Management and Product teams.

Onboarding & business mapping: You will guide new customers through structured onboarding, mapping the platform to customer business processes, engaging relevant stakeholders, and ensuring a smooth rollout from day one.

Commercial account development & upsell readiness: With a strong commercial instinct, you will identify opportunities early, lay the groundwork for expansions, and prepare customers for upsell by making the value explicit. While the Account Executive closes the final deal, you drive the strategic preparation.

Value proo

Role and responsibilities As a Customer Success Manager in the Public team, you will be a strategic partner for our public-sector customers, guiding them from onboarding to long-term adoption. Your goal is to deeply embed Conceptboard into daily workflows, sustainably increase Monthly Active Usage, and secure measurable ROI. You will work closely with Account Management and Product teams.

Onboarding & business mapping: You will guide new customers through structured onboarding, mapping the platform to customer business processes, engaging relevant stakeholders, and ensuring a smooth rollout from day one.

Commercial account development & upsell readiness: With a strong commercial instinct, you will identify opportunities early, lay the groundwork for expansions, and prepare customers for upsell by making the value explicit. While the Account Executive closes the final deal, you drive the strategic preparation.

Value proo