Everpure is seeking a Customer Success Manager to act as a trusted strategic advisor, driving value realization and adoption across our as-a-Service portfolio, including Evergreen//One, Evergreen//Flex, and Everpure Cloud. You will collaborate with Sales, Engineering, Support, and Executive Leadership to advocate for your accounts and deliver tailored, high-touch experiences that maximize customer lifetime value, satisfaction, and retention. Responsibilities include owning the post-sales lifecycle for an assigned portfolio, guiding onboarding and deployment, and ongoing capacity planning to ensure return on investment. You will lead strategic business reviews with customer executives and internal stakeholders, aligning technical roadmaps with business goals to identify retention and expansion opportunities. Monitor usage, consumption, and health signals to proactively optimize outcomes, mitigate risks, and prevent churn. Act as the central point of contact, coordinating cross-functional teams to resolve escalations and influence product roadmaps. Requirements include demonstrated experience in enterprise IT or subscription-based environments, strong strategic communication and executive presence, cross-functional collaboration and project management skills, and knowledge of data center environments, cloud storage architectures, and consumption models. Location: primarily in-office with in-person work from the Lehi, Utah; Santa Clara, California; or Raleigh, North Carolina offices, in compliance with Everpure policies.

Everpure is seeking a Customer Success Manager to act as a trusted strategic advisor, driving value realization and adoption across our as-a-Service portfolio, including Evergreen//One, Evergreen//Flex, and Everpure Cloud. You will collaborate with Sales, Engineering, Support, and Executive Leadership to advocate for your accounts and deliver tailored, high-touch experiences that maximize customer lifetime value, satisfaction, and retention. Responsibilities include owning the post-sales lifecycle for an assigned portfolio, guiding onboarding and deployment, and ongoing capacity planning to ensure return on investment. You will lead strategic business reviews with customer executives and internal stakeholders, aligning technical roadmaps with business goals to identify retention and expansion opportunities. Monitor usage, consumption, and health signals to proactively optimize outcomes, mitigate risks, and prevent churn. Act as the central point of contact, coordinating cross-functional teams to resolve escalations and influence product roadmaps. Requirements include demonstrated experience in enterprise IT or subscription-based environments, strong strategic communication and executive presence, cross-functional collaboration and project management skills, and knowledge of data center environments, cloud storage architectures, and consumption models. Location: primarily in-office with in-person work from the Lehi, Utah; Santa Clara, California; or Raleigh, North Carolina offices, in compliance with Everpure policies.