Senior Data Operations Customer Support Specialist based in Fairfax County, Virginia, United States. This on-site role provides frontline and escalated technical support for data access, quality, and availability within a regulated federal environment. The specialist diagnoses complex data-related problems, coordinates with data engineering teams, and manages customer tickets through resolution while adhering to strict data security and handling policies. The role also involves building and maintaining knowledge base content, training end users on data platform utilization, and driving continuous improvement by identifying patterns in support requests and implementing proactive monitoring.

Senior Data Operations Customer Support Specialist based in Fairfax County, Virginia, United States. This on-site role provides frontline and escalated technical support for data access, quality, and availability within a regulated federal environment. The specialist diagnoses complex data-related problems, coordinates with data engineering teams, and manages customer tickets through resolution while adhering to strict data security and handling policies. The role also involves building and maintaining knowledge base content, training end users on data platform utilization, and driving continuous improvement by identifying patterns in support requests and implementing proactive monitoring.