Rio Grande Credit Union is seeking an on-site eBranch Team Lead in Albuquerque, New Mexico. This role reports to the eBranch Manager and focuses on leading the eBranch team, developing staff, ensuring efficient service delivery, and maintaining high compliance standards. Responsibilities include training and development of department staff, advising on staffing and service recommendations, identifying process improvements to enhance member experience, and resolving member issues. The eBranch Team Lead serves as a subject matter expert to assist staff and collaborates with the eBranch Manager/Assistant Manager to address internal audits. The position also encompasses core member service duties such as deposits, transfers, loan payments, and related transactions, leveraging Symitar and other office software. Strong problem-solving and a member-focused approach are essential.

Rio Grande Credit Union is seeking an on-site eBranch Team Lead in Albuquerque, New Mexico. This role reports to the eBranch Manager and focuses on leading the eBranch team, developing staff, ensuring efficient service delivery, and maintaining high compliance standards. Responsibilities include training and development of department staff, advising on staffing and service recommendations, identifying process improvements to enhance member experience, and resolving member issues. The eBranch Team Lead serves as a subject matter expert to assist staff and collaborates with the eBranch Manager/Assistant Manager to address internal audits. The position also encompasses core member service duties such as deposits, transfers, loan payments, and related transactions, leveraging Symitar and other office software. Strong problem-solving and a member-focused approach are essential.