What you'll be responsible for - Own the day-to-day operation of a high-volume service location—staffing, workflow, floor presence, and output quality - Drive sales performance across the location, with clearly defined revenue targets and KPIs - Set performance standards and coach the team to sustain them - Ensure every member interaction is efficient, professional, and reflects Serenity's service level while identifying and converting sales opportunities - Track location KPIs—sales volume, conversion rates, efficiency, and quality scores—and use data to inform operational and commercial decisions - Identify underperformance early and address it directly with clarity and follow-through

What we're looking for - 10+ years of leadership experience blending operations management and sales - Proven track record of meeting or e

What you'll be responsible for - Own the day-to-day operation of a high-volume service location—staffing, workflow, floor presence, and output quality - Drive sales performance across the location, with clearly defined revenue targets and KPIs - Set performance standards and coach the team to sustain them - Ensure every member interaction is efficient, professional, and reflects Serenity's service level while identifying and converting sales opportunities - Track location KPIs—sales volume, conversion rates, efficiency, and quality scores—and use data to inform operational and commercial decisions - Identify underperformance early and address it directly with clarity and follow-through

What we're looking for - 10+ years of leadership experience blending operations management and sales - Proven track record of meeting or e