Oro is transforming into a technology-driven mobility platform, and our rideshare TNC business sits at the center of that evolution. This role owns the end-to-end driver experience for drivers who rely on our platform to earn a living—from booking and pickup through the on-rent journey and post-return lifecycle. You will define and build a digital-first, frictionless rental experience that maximizes driver earnings, minimizes downtime, and strengthens retention. This is a high-impact role where the driver experience directly drives revenue, cost structure, and growth. The starting salary for this role is $180,000, commensurate with experience.
Oro is transforming into a technology-driven mobility platform, and our rideshare TNC business sits at the center of that evolution. This role owns the end-to-end driver experience for drivers who rely on our platform to earn a living—from booking and pickup through the on-rent journey and post-return lifecycle. You will define and build a digital-first, frictionless rental experience that maximizes driver earnings, minimizes downtime, and strengthens retention. This is a high-impact role where the driver experience directly drives revenue, cost structure, and growth. The starting salary for this role is $180,000, commensurate with experience.
What You Will Own: - End-to-End Customer Journey Ownership: Own the full lifecycle—from booking to post-rent—delivering a seamless, consistent experience across every digital and physical touchpoint - Driver Experience Strategy & Vision: Define and execute a world-class, driver-centric CX strategy focused on maximizing earnings, minimizing downtime, and building long-term loyalty - Digital Platform & Self-Service Evolution: Lead the roadmap for Driver Hub and digital experience layers, creating a unified destination where drivers can manage their rental end-to-end - Partner Ecosystem Integration (Uber, Lyft, Delivery): Own the product experience across external partner journeys, including onboarding, eligibility, and ongoing engagement. Align workflows, data flows, and incentives to deliver a seamless cross-platform experience - Operational Experience & Scalability: Design solutions that work in real-world operations — enabling branc
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What You Will Own: - End-to-End Customer Journey Ownership: Own the full lifecycle—from booking to post-rent—delivering a seamless, consistent experience across every digital and physical touchpoint - Driver Experience Strategy & Vision: Define and execute a world-class, driver-centric CX strategy focused on maximizing earnings, minimizing downtime, and building long-term loyalty - Digital Platform & Self-Service Evolution: Lead the roadmap for Driver Hub and digital experience layers, creating a unified destination where drivers can manage their rental end-to-end - Partner Ecosystem Integration (Uber, Lyft, Delivery): Own the product experience across external partner journeys, including onboarding, eligibility, and ongoing engagement. Align workflows, data flows, and incentives to deliver a seamless cross-platform experience - Operational Experience & Scalability: Design solutions that work in real-world operations — enabling branc
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Based on: Mobility Staff Product Manager
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