Duties and Responsibilities: Lead and mentor a high-performing People Operations team; foster accountability, innovation, and scalable service delivery. Design, implement, and continuously improve operational processes and service delivery models; drive operational excellence for efficiency, scalability, accuracy, and employee experience. Establish and monitor KPIs including SLAs, case resolution, customer satisfaction, first-contact resolution, and service quality metrics. Oversee the People Operations operating model (Shared Services, HR Operations, and service delivery) to support the enterprise. Manage employee lifecycle transactions: onboarding, role changes, promotions, transfers, leaves, compensation changes, and offboarding; ensure documentation, compliance, and SLA adherence. Drive automation and digital capabilities to improve the employee experience. Partner with HR Business Partners and Centers of Excellence to optimize processes and enable digital capabilities; mai

Duties and Responsibilities: Lead and mentor a high-performing People Operations team; foster accountability, innovation, and scalable service delivery. Design, implement, and continuously improve operational processes and service delivery models; drive operational excellence for efficiency, scalability, accuracy, and employee experience. Establish and monitor KPIs including SLAs, case resolution, customer satisfaction, first-contact resolution, and service quality metrics. Oversee the People Operations operating model (Shared Services, HR Operations, and service delivery) to support the enterprise. Manage employee lifecycle transactions: onboarding, role changes, promotions, transfers, leaves, compensation changes, and offboarding; ensure documentation, compliance, and SLA adherence. Drive automation and digital capabilities to improve the employee experience. Partner with HR Business Partners and Centers of Excellence to optimize processes and enable digital capabilities; mai