CORSAIR is seeking a Technical Support Specialist to troubleshoot PC systems and CORSAIR products, including hardware, software, installation, compatibility, firmware, and performance issues. The ideal candidate has hands-on experience building and troubleshooting desktop computers and can clearly explain technical solutions to customers. Responsibilities include providing technical support via inbound phone calls and live chat; troubleshooting PC components such as memory, power supplies, cooling systems, storage, motherboards, processors, graphics cards, cases, fans, and peripherals; assisting with Windows, BIOS settings, drivers, firmware, device detection, and CORSAIR software; guiding customers through installation, configuration, and troubleshooting steps; identifying defective products and assisting with warranty or replacement processes; accurately documenting customer interactions and troubleshooting performed; escalating complex issues when necessary; and maintaining strong productivity, documentation, and customer satisfaction. Requirements include hands-on experience building, upgrading, or repairing desktop computers; strong knowledge of PC hardware, Windows, drivers or UEFI/BIOS, and common diagnostic procedures; strong verbal and written communication skills; ability to explain technical information clearly to customers of all experience levels; strong troubleshooting, problem-solving, and multitasking abilities; ability to remain patient and professional during difficult customer interactions; and the ability to work on-site in Milpitas, California. Preferre

CORSAIR is seeking a Technical Support Specialist to troubleshoot PC systems and CORSAIR products, including hardware, software, installation, compatibility, firmware, and performance issues. The ideal candidate has hands-on experience building and troubleshooting desktop computers and can clearly explain technical solutions to customers. Responsibilities include providing technical support via inbound phone calls and live chat; troubleshooting PC components such as memory, power supplies, cooling systems, storage, motherboards, processors, graphics cards, cases, fans, and peripherals; assisting with Windows, BIOS settings, drivers, firmware, device detection, and CORSAIR software; guiding customers through installation, configuration, and troubleshooting steps; identifying defective products and assisting with warranty or replacement processes; accurately documenting customer interactions and troubleshooting performed; escalating complex issues when necessary; and maintaining strong productivity, documentation, and customer satisfaction. Requirements include hands-on experience building, upgrading, or repairing desktop computers; strong knowledge of PC hardware, Windows, drivers or UEFI/BIOS, and common diagnostic procedures; strong verbal and written communication skills; ability to explain technical information clearly to customers of all experience levels; strong troubleshooting, problem-solving, and multitasking abilities; ability to remain patient and professional during difficult customer interactions; and the ability to work on-site in Milpitas, California. Preferre