Waymo is seeking a People Operations Program Manager to lead the design and optimization of People systems and processes. This includes configuring and governing ServiceNow HRSD, managing knowledge management standards for AI-driven retrieval, and partnering on AI-enabled initiatives to automate case routing and workflows. You will configure HRSD templates, rules, and user criteria; design lifecycle events and service workflows for onboarding, transfers, and transitions; and translate policies into scalable technical workflows in collaboration with IT, People Operations, and domain-specific Ops leads. You will champion adoption of new People technologies while balancing security and user experience. Requirements include 10+ years in People Operations or related fields, deep ServiceNow HRSD expertise with relevant certifications, systems thinking, and project management experience, along with a data/privacy mindset. This role is hybrid in Mountain View, California, United States. The compensation range is $159,000–$196,000 USD, plus eligibility for discretionary bonus, equity incentives, and benefits. Salary and benefits are determined by location and experience.

Waymo is seeking a People Operations Program Manager to lead the design and optimization of People systems and processes. This includes configuring and governing ServiceNow HRSD, managing knowledge management standards for AI-driven retrieval, and partnering on AI-enabled initiatives to automate case routing and workflows. You will configure HRSD templates, rules, and user criteria; design lifecycle events and service workflows for onboarding, transfers, and transitions; and translate policies into scalable technical workflows in collaboration with IT, People Operations, and domain-specific Ops leads. You will champion adoption of new People technologies while balancing security and user experience. Requirements include 10+ years in People Operations or related fields, deep ServiceNow HRSD expertise with relevant certifications, systems thinking, and project management experience, along with a data/privacy mindset. This role is hybrid in Mountain View, California, United States. The compensation range is $159,000–$196,000 USD, plus eligibility for discretionary bonus, equity incentives, and benefits. Salary and benefits are determined by location and experience.