SafeNow, a Munich-based startup delivering a safety app, is seeking a Senior Community & Customer Support Manager to shape our voice on social media and support our users across the app and related channels. The role combines strategic responsibility for community management and customer support with data-driven insights, process automation, and cross-functional collaboration. Responsibilities include developing the overall community management and customer support strategy, measuring metrics (followers, views, likes, etc.), analyzing events and customer segments to derive actionable recommendations, identifying recurring processes and automating them with AI, leveraging AI tools to improve responses and insights, maintaining and updating our internal knowledge base, and moderating and replying to messages across our social channels (TikTok, Instagram, Facebook, YouTube). You will handle individual B2B and B2C support queries via chat and email (no phone support) and share insights with the product team. Qualifications include several years of experience in community management and/or customer support; ability to independently develop and evolve a community/support strategy; excellent spelling and authentic writing in German and English; experience with or strong interest in automation and AI tools in community and support contexts; an autonomous, strategic work style and a desire to actively shape SafeNow's community strategy; calmness and humor even under pressure. This is an on-site role based in Munich, Germany, offering a dynamic startup environment, opportunities for

SafeNow, a Munich-based startup delivering a safety app, is seeking a Senior Community & Customer Support Manager to shape our voice on social media and support our users across the app and related channels. The role combines strategic responsibility for community management and customer support with data-driven insights, process automation, and cross-functional collaboration. Responsibilities include developing the overall community management and customer support strategy, measuring metrics (followers, views, likes, etc.), analyzing events and customer segments to derive actionable recommendations, identifying recurring processes and automating them with AI, leveraging AI tools to improve responses and insights, maintaining and updating our internal knowledge base, and moderating and replying to messages across our social channels (TikTok, Instagram, Facebook, YouTube). You will handle individual B2B and B2C support queries via chat and email (no phone support) and share insights with the product team. Qualifications include several years of experience in community management and/or customer support; ability to independently develop and evolve a community/support strategy; excellent spelling and authentic writing in German and English; experience with or strong interest in automation and AI tools in community and support contexts; an autonomous, strategic work style and a desire to actively shape SafeNow's community strategy; calmness and humor even under pressure. This is an on-site role based in Munich, Germany, offering a dynamic startup environment, opportunities for