Moncler is currently seeking a Team Lead for our Berlin KaDeWe store. The Team Lead proactively directs sales activities and delivers excellent results by introducing customers to the brand values and heritage, developing a deep understanding of their needs, and building profitable, long-term relationships. The Team Lead is responsible for achieving key qualitative goals and coordinating the store's activities to enable successful sales outcomes.
Your Impact
Main responsibilities: Business: Interact with customers, identify their needs, recommend products, and drive sales to increase revenue while ensuring customer satisfaction. Product knowledge: understand product features, benefits, and applications to enhance selling and the customer experience.
Moncler is currently seeking a Team Lead for our Berlin KaDeWe store. The Team Lead proactively directs sales activities and delivers excellent results by introducing customers to the brand values and heritage, developing a deep understanding of their needs, and building profitable, long-term relationships. The Team Lead is responsible for achieving key qualitative goals and coordinating the store's activities to enable successful sales outcomes.
Your Impact
Main responsibilities: Business: Interact with customers, identify their needs, recommend products, and drive sales to increase revenue while ensuring customer satisfaction. Product knowledge: understand product features, benefits, and applications to enhance selling and the customer experience.
Client: Clienteling: build strong, personalized relationships through attentive service and tailored recommendations to foster loyalty; After-Sales: provide excellent service for returns, exchanges, and warranty claims, address feedback, and promote additional sales; Client Experience: deliver exceptional service, respond promptly to inquiries, offer individualized support, and create a welcoming atmosphere; Client Development: develop and implement the store's client strategy by nurturing existing customers, expanding the customer base, and achieving long-term clienteling goals.
Store Image: Window display and presentation: design appealing windows to attract customers, highlight merchandise, and communicate the brand identity effectively; Visual Merchandising: ensure proper stock management and product presentation aligned
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Client: Clienteling: build strong, personalized relationships through attentive service and tailored recommendations to foster loyalty; After-Sales: provide excellent service for returns, exchanges, and warranty claims, address feedback, and promote additional sales; Client Experience: deliver exceptional service, respond promptly to inquiries, offer individualized support, and create a welcoming atmosphere; Client Development: develop and implement the store's client strategy by nurturing existing customers, expanding the customer base, and achieving long-term clienteling goals.
Store Image: Window display and presentation: design appealing windows to attract customers, highlight merchandise, and communicate the brand identity effectively; Visual Merchandising: ensure proper stock management and product presentation aligned
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Based on: Team Lead
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