Role overview: This hands-on position sits at the intersection of operational excellence and engineering craft. You will bridge the gap between traditional application support and software engineering by executing scripted remediation, configuration management, feature flag operations, safe, bounded code-level fixes, and runbook automation — all under clearly defined guardrails. The goal is to reduce unnecessary L3 escalations while increasing autonomy, quality, and impact for our Application Operations function. You will apply these practices across our AWS environment (EKS), PHP services, and MySQL databases, using Datadog as our observability platform, Kibana for log exploration, and Heap to help quantify and understand customer impact.

What you will be doing: Provide high-quality, timely L2.5 support for PHP applications running on EKS with MySQL backends, operating within guardrails that include configuration changes, feature flag operations, scripted runbooks, and safe, bounded code-level fixes. Model a shift-left mindset: resolve more at L2.5, automate more, and escalate less, increasing the perce

Role overview: This hands-on position sits at the intersection of operational excellence and engineering craft. You will bridge the gap between traditional application support and software engineering by executing scripted remediation, configuration management, feature flag operations, safe, bounded code-level fixes, and runbook automation — all under clearly defined guardrails. The goal is to reduce unnecessary L3 escalations while increasing autonomy, quality, and impact for our Application Operations function. You will apply these practices across our AWS environment (EKS), PHP services, and MySQL databases, using Datadog as our observability platform, Kibana for log exploration, and Heap to help quantify and understand customer impact.

What you will be doing: Provide high-quality, timely L2.5 support for PHP applications running on EKS with MySQL backends, operating within guardrails that include configuration changes, feature flag operations, scripted runbooks, and safe, bounded code-level fixes. Model a shift-left mindset: resolve more at L2.5, automate more, and escalate less, increasing the perce