Senior Director, Customer Success based in Minnesota, United States, on-site at Fortra. This senior leadership role leads the Customer Success organization, overseeing a team of Customer Success Managers (CSMs) to drive adoption, retention, and growth among high-value and strategic customers. You will execute customer success strategies, ensure alignment with Fortra’s business objectives, and foster cross-functional collaboration with Sales, Marketing, and Product. Responsibilities include leadership and team development, strategic execution, customer relationship management, customer journey optimization, performance monitoring and reporting, risk management, and continuous improvement. You will monitor customer health, mitigate churn, and advocate for customers within the organization. Qualifications include 10–12 years of leadership experience in customer success or related functions, a bachelor's degree, strong communication and collaboration skills, and a customer-centric mindset. Compensation ranges from 140,000 USD - 180,000 USD. This is a full-time exempt position based in Minnesota, United States. Fortra is an equal opportunity employer.

Senior Director, Customer Success based in Minnesota, United States, on-site at Fortra. This senior leadership role leads the Customer Success organization, overseeing a team of Customer Success Managers (CSMs) to drive adoption, retention, and growth among high-value and strategic customers. You will execute customer success strategies, ensure alignment with Fortra’s business objectives, and foster cross-functional collaboration with Sales, Marketing, and Product. Responsibilities include leadership and team development, strategic execution, customer relationship management, customer journey optimization, performance monitoring and reporting, risk management, and continuous improvement. You will monitor customer health, mitigate churn, and advocate for customers within the organization. Qualifications include 10–12 years of leadership experience in customer success or related functions, a bachelor's degree, strong communication and collaboration skills, and a customer-centric mindset. Compensation ranges from 140,000 USD - 180,000 USD. This is a full-time exempt position based in Minnesota, United States. Fortra is an equal opportunity employer.