Sales Manager – Trenton, New Jersey, United States (On-site)

The Michaels Companies Inc. is seeking a Sales Manager who will lead a high-performing store team in Trenton, New Jersey, driving sales results and delivering an engaging customer experience. This role oversees front-end and service operations, ensures consistent execution of selling behaviors, brand standards, SOPs, and operational expectations, and coaches staff to achieve key sales and service KPIs.

Key responsibilities: - Assist the Store Manager in enforcing SOPs and company programs to ensure compliance with applicable laws and operational excellence. - Ensure adherence to company policies and standards; hold team accountable for store conditions and results. - Model and coach exceptional Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction. - Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity. - Ensure accurate use of POS and Self-Checkout systems and support smooth transactions. - Oversee events and programs (e.g., balloon displays, birthday party operations) and loyalty program enrollment to boost retention. - Promote MCC/Extend protection plans where applicable; drive customer adoption. - Drive sales and operational excellence in the knit & sew category, including oversight of relevant experiences. - Oversee BOPIS and Same Day Delivery to deliver timely omni-channel service. - Support Custom Framing operations, including customer consultations and coordination with the frame shop where applicable. - Tra

Sales Manager – Trenton, New Jersey, United States (On-site)

The Michaels Companies Inc. is seeking a Sales Manager who will lead a high-performing store team in Trenton, New Jersey, driving sales results and delivering an engaging customer experience. This role oversees front-end and service operations, ensures consistent execution of selling behaviors, brand standards, SOPs, and operational expectations, and coaches staff to achieve key sales and service KPIs.

Key responsibilities: - Assist the Store Manager in enforcing SOPs and company programs to ensure compliance with applicable laws and operational excellence. - Ensure adherence to company policies and standards; hold team accountable for store conditions and results. - Model and coach exceptional Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction. - Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity. - Ensure accurate use of POS and Self-Checkout systems and support smooth transactions. - Oversee events and programs (e.g., balloon displays, birthday party operations) and loyalty program enrollment to boost retention. - Promote MCC/Extend protection plans where applicable; drive customer adoption. - Drive sales and operational excellence in the knit & sew category, including oversight of relevant experiences. - Oversee BOPIS and Same Day Delivery to deliver timely omni-channel service. - Support Custom Framing operations, including customer consultations and coordination with the frame shop where applicable. - Tra