GRAIL is seeking an IT Help Desk Support Specialist to deliver exceptional technical support that enables employees to do their best work. This on-site role is based in Durham, North Carolina, and supports a Mac-first environment while helping maintain reliable, secure technology across the organization. Responsibilities include serving as the primary point of contact for employee technical support, resolving hardware, software, identity, and connectivity issues with a strong focus on customer experience; troubleshooting and supporting Mac computers, ChromeOS devices, Google Workspace, Microsoft 365, Slack, Zoom, Zoom Rooms, printers, mobile devices, and enterprise SaaS applications; diagnosing and resolving network connectivity issues (Wi-Fi, VPN, DNS, TCP/IP); performing device imaging, deployment, configuration, refresh, repairs, and lifecycle management using Jamf; supporting onboarding, transfers, and offboarding by provisioning hardware, user accounts, system access, and identity management through Okta and MFA; maintaining accurate IT asset inventory and complying with audits; escalating complex issues to specialized IT teams while maintaining ownership and timely user communication; supporting conference room technology, executive users, and collaboration tools; creating and maintaining knowledge base articles and SOPs; identifying recurring issues and participating in technology rollouts and endpoint management initiatives. These responsibilities are not exhaustive and may change at the company's discretion. Qualifications include a Bachelor's degree or equivalent

GRAIL is seeking an IT Help Desk Support Specialist to deliver exceptional technical support that enables employees to do their best work. This on-site role is based in Durham, North Carolina, and supports a Mac-first environment while helping maintain reliable, secure technology across the organization. Responsibilities include serving as the primary point of contact for employee technical support, resolving hardware, software, identity, and connectivity issues with a strong focus on customer experience; troubleshooting and supporting Mac computers, ChromeOS devices, Google Workspace, Microsoft 365, Slack, Zoom, Zoom Rooms, printers, mobile devices, and enterprise SaaS applications; diagnosing and resolving network connectivity issues (Wi-Fi, VPN, DNS, TCP/IP); performing device imaging, deployment, configuration, refresh, repairs, and lifecycle management using Jamf; supporting onboarding, transfers, and offboarding by provisioning hardware, user accounts, system access, and identity management through Okta and MFA; maintaining accurate IT asset inventory and complying with audits; escalating complex issues to specialized IT teams while maintaining ownership and timely user communication; supporting conference room technology, executive users, and collaboration tools; creating and maintaining knowledge base articles and SOPs; identifying recurring issues and participating in technology rollouts and endpoint management initiatives. These responsibilities are not exhaustive and may change at the company's discretion. Qualifications include a Bachelor's degree or equivalent