Join Giga Energy as a Customer Support Coordinator. This role serves as the frontline for the customer support organization, owning communication with customers from initial contact through resolution while coordinating with engineering, field service technicians, logistics providers, and warehouse teams to ensure timely and effective support. The position is highly collaborative and suited to someone who thrives in a fast-paced environment, enjoys problem solving, and can manage multiple projects simultaneously. Location and work setup: The role is split between the Houston office and the factory and requires full-time on-site work in Houston, Texas. Responsibilities: Serve as the primary point of contact for customers via phone, email, and support requests; provide first-level troubleshooting; escalate technical issues by coordinating meetings between customers and Product Support Engineers; coordinate field service visits with customers, technicians, and internal teams; manage logistics for field repairs, including scheduling vendors and ensuring required parts arrive on site; coordinate customer parts orders with both U.S. and China warehouse teams; track inventory availability and communicate order status to customers; route inbound calls and support requests to the appropriate internal departments; maintain accurate customer records, service documentation, and follow-up communications; work cross-functionally with Engineering, Supply Chain, Quality, Manufacturing, and Field Service teams to ensure timely issue resolution; travel up to 20% as needed to support field te

Join Giga Energy as a Customer Support Coordinator. This role serves as the frontline for the customer support organization, owning communication with customers from initial contact through resolution while coordinating with engineering, field service technicians, logistics providers, and warehouse teams to ensure timely and effective support. The position is highly collaborative and suited to someone who thrives in a fast-paced environment, enjoys problem solving, and can manage multiple projects simultaneously. Location and work setup: The role is split between the Houston office and the factory and requires full-time on-site work in Houston, Texas. Responsibilities: Serve as the primary point of contact for customers via phone, email, and support requests; provide first-level troubleshooting; escalate technical issues by coordinating meetings between customers and Product Support Engineers; coordinate field service visits with customers, technicians, and internal teams; manage logistics for field repairs, including scheduling vendors and ensuring required parts arrive on site; coordinate customer parts orders with both U.S. and China warehouse teams; track inventory availability and communicate order status to customers; route inbound calls and support requests to the appropriate internal departments; maintain accurate customer records, service documentation, and follow-up communications; work cross-functionally with Engineering, Supply Chain, Quality, Manufacturing, and Field Service teams to ensure timely issue resolution; travel up to 20% as needed to support field te