Remote Support Engineer

RemotePosted July 21, 2026

About the role

Own escalations from the service desk; diagnose and resolve complex endpoint, application, identity, and connectivity incidents remotely.
Deliver technical service requests including software deployment, device configuration, and access changes to SLA.

RemotePosted July 21, 2026

Own escalations from the service desk; diagnose and resolve complex endpoint, application, identity, and connectivity incidents remotely.
Deliver technical service requests including software deployment, device configuration, and access changes to SLA.

Troubleshoot Windows and macOS issues, profile and policy problems, performance, and application faults to root cause.

Administer Entra ID / Active Directory accounts, groups, MFA, and shared mailboxes in line with security and policy.

Use Intune, JAMF, and remote control tooling to resolve issues without a desk visit.

Escalate to L3 specialists and vendors with full diagnostics and own the ticket through to resolution.

Proven second-line/desktop support experience in a global or regulated environment.
Strong hands-on troubleshooting of Windows 10/11 and Microsoft 365; working knowledge of macOS.
Hands-on Entra ID / Active Directory administration (accounts, groups, MFA, Conditional Access basics).
Experience with endpoint management tooling - Intune and/or JAMF.
Solid understanding of networking fundamentals - DNS, DHCP, VPN, Wi-Fi, and connectivity troubleshooting.
Proficient with ITSM tooling (Jira Service Management) and ITIL incident, request, and problem management.

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