Responsibilities

• Proactively communicate with customers to ensure they maximize value from our products and achieve their business goals
• Identify upsell and cross-sell opportunities and expand existing relationships
• Design customer projects and outreach with the support of AI tools, from first contact to individual project planning
• Use AI in daily work to increase efficiency, e.g., automatic summaries of meetings and analysis of feedback and usage data
• Develop training materials and conduct trainings so customers get the maximum value
• Collaborate with Sales, Support and Product to resolve issues quickly and feed insights back into the product
• Monitor relevant KPIs and measure customer success data-driven

Requirements

What we offer:

• Open, self-confident personality with high motivation
• Excellent communication skills to engage with customers at all levels
• Interest in digital solutions and good technical understanding
• Open to AI tools and willingness to use them to improve productivity
• Very good German and good English
• B2B customer contact experience is a plus, but not required; open to career entrants
• Ideally studies in Information Systems, Communications or Humanities; career changers with the right mindset welcome
• A dynamic, autonomous scope of responsibilities in a fast-growing tech startup with flat hierarchies
• Work with modern technologies in a well-equipped 950 m² office in Würzburg city center
• F

Responsibilities

• Proactively communicate with customers to ensure they maximize value from our products and achieve their business goals
• Identify upsell and cross-sell opportunities and expand existing relationships
• Design customer projects and outreach with the support of AI tools, from first contact to individual project planning
• Use AI in daily work to increase efficiency, e.g., automatic summaries of meetings and analysis of feedback and usage data
• Develop training materials and conduct trainings so customers get the maximum value
• Collaborate with Sales, Support and Product to resolve issues quickly and feed insights back into the product
• Monitor relevant KPIs and measure customer success data-driven

Requirements

What we offer:

• Open, self-confident personality with high motivation
• Excellent communication skills to engage with customers at all levels
• Interest in digital solutions and good technical understanding
• Open to AI tools and willingness to use them to improve productivity
• Very good German and good English
• B2B customer contact experience is a plus, but not required; open to career entrants
• Ideally studies in Information Systems, Communications or Humanities; career changers with the right mindset welcome
• A dynamic, autonomous scope of responsibilities in a fast-growing tech startup with flat hierarchies
• Work with modern technologies in a well-equipped 950 m² office in Würzburg city center
• F