Customer Success Manager
HybridPosted July 21, 2026
About the role
Responsibilities
- Own strategic relationships with Finance Managers, CFOs, and other decision-makers in the French market
- Drive platform adoption and value realization from day one; lead quarterly business reviews and co-build success plans
- Protect and grow revenue; monitor account health; identify expansion/upsell opportunities; support churn prevention
- Collaborate cross-functionally with Sales, Marketing and Product to ensure a seamless client experience
- Relay structured customer feedback to Product and Marketing; drive adoption of new features
- Contribute to net revenue retention and high NPS across the portfolio
Requirements
Nice to have:
- Native French; professional English
- 3+ years in a customer-facing role (CSM, Account Management, etc.); able to manage portfolio autonomously
- Consultative mindset; strong ownership; analytical thinking; data-driven decisions
- Passion for customer experience and building long-term, trust-based relationships
- Background in Finance, Fintech, ERP or SaaS; experience with mid-market portfolios (100-1,000 employees)
- Familiarity with Gainsight, Salesforce, or similar CS platforms
Salary
Competitive
- Flexible on-site policy: up to 4 days remote per month; 3 weeks remote per year
- Health insurance; gym pass; mental health support via Moka.care
- Latest Apple equipment; snacks
- Inclusive culture and commitment to diversity and i
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